This is why you need redundancy in outsourcing

This article illustrates every outsourcing company's need for redundancy.

Client services should never cease to be delivered despite emergencies in the offshore sites. Storms, strikes and other "Force Majeure" will never be accepted as a reason why nobody is answering the customer service hotline, sub titling the television programs or debugging the critical flaws that was suddenly found inside a commercial jet.

Outsourcing is not really easy. Having back up locations designed to take on additional load (at a moments notice) requires good planning and efficient implementation. On top of that, an outsourcing company should be very careful not to bloat its cost structure. Otherwise, the firm will become uncompetitive.

I can imagine that there are outsourcing companies now that are operating without a good redundancy and back up systems. These firms must be very aggressive in pricing their products. But the real cost of doing business with them will be realized when natural or man made calamities strike.