Having problems with the phony American accents of offshore call center agents? I have encountered call center operators who claim that their success in the business stems from their ability to train people in effectively communicating with their clients. They claim to be able to successfully convert newly hired employees into effective communicators within a short period of time.
Will they share their formula? That was funny of me, having asked. Of course, they won't. It's their corporate secret. Well, the time has come for the rest of the offshore outsourcing community to easily learn to become effective English communicators.
Carnegie Speech has released a set of software that will make offshore agents become proficient not only in English but also in American way of pronunciation.
Will they share their formula? That was funny of me, having asked. Of course, they won't. It's their corporate secret. Well, the time has come for the rest of the offshore outsourcing community to easily learn to become effective English communicators.
Carnegie Speech has released a set of software that will make offshore agents become proficient not only in English but also in American way of pronunciation.
"Helping overseas agents to overcome this difficult obstacle—and become better performers at work—is Pittsburgh Pa.-based Carnegie Speech, which creates software for testing and improving English pronunciation for non-native speakers. Using advanced speech recognition technology developed at Carnegie Mellon University, the company’s software (currently in Beta) enables call center agents to “self-train” themselves into becoming better English speakers. This not only helps them avoid the high cost of taking classes to help them improve their English language skills, it also helps them avoid the embarrassment of having to stand up in front of others and reveal their mistakes as they go through the learning process."
(Please Read the complete article here)
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