This has been on the news for a few days. American journalists continue to hammer the Pasadena news outfit that outsourced a minor part in its news service by hiring two journalists who will report from their workstations in India.
Nevermind that one of the two has better educational attainment than most of the American public. The outcry stil goes fullblast.
I wanted to post a lengthy discourse regarding this matter but here's an article that captures most of what I have to say;
"Haven't we heard these kinds of protests and this line of reasoning somewhere else? We're told that offshore developers and call center agents don't have the tech chops or communications abilities of their U.S. counterparts, and that they can't possibly appreciate the business nuances that are a big part of the job. And with all the training and hand-holding and do-over work required, these cheap offshore workers are terrible investments in the long run.
If that's truly the case, U.S. companies will realize the error of their ways soon enough. Dell, for one, moved some technical support back onshore after its U.S. customers complained. MONY, Sprint Nextel, JPMorgan Chase, and scores of other companies have reclaimed outsourced IT operations after figuring out that they were losing a competitive edge. Other companies burned by offshore projects have learned to be more selective or to manage them differently. Ultimately, the people who run Dell and JPMorgan Chase (and Pasadena Now)--not a bunch of disengaged critics--will decide whether their customers and financial interests are best served by offshoring. Offshore experimentation is inevitable and unstoppable, but it's also reversible." - ROB PRESTON
For the meantime, a crackdown on Indian's illegaly using thier H-1B Visas is probably in the offing (complete article).
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