I’ve read somewhere that Sitel, a call center in the Philippines is getting increased customer inquiry.
It seems that more US companies are outsourcing a lot of their back office work in order to adapt to the increasing costs of doing business in their home country. Sitel’s president has been quoted as saying,”For the last three months, there's been an accelerated number of companies that have decided to go into the Philippines".
That means more overseas workers the country will be taking customer queries from credit card holders, assisting non techies on how to increase their computer memory, etc.. let’s wait and see if it comes to fruition.
Source: csmonitor.com/2008/0707/p04s01-wosc.html
It seems that more US companies are outsourcing a lot of their back office work in order to adapt to the increasing costs of doing business in their home country. Sitel’s president has been quoted as saying,”For the last three months, there's been an accelerated number of companies that have decided to go into the Philippines".
That means more overseas workers the country will be taking customer queries from credit card holders, assisting non techies on how to increase their computer memory, etc.. let’s wait and see if it comes to fruition.
Source: csmonitor.com/2008/0707/p04s01-wosc.html
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