The IAOP is a well-regarded global outsourcing group with more than 40,000 members including come of the biggest players like IBM, HP and India's Infosys Technologies.
Updates, queries and commentary related to the world of outsourcing.
1/27/08
EU outsourcing exec joins Philippine eServices
1/26/08
Outsourced house plans
For people wanting to put up a house, there is at least good website where a lot of complete house plans. The site has a lot of ranch, log,bungalow house Plans plans and other types of designs that people can choose from and instantly download. Should they want alterations, s short consultation with the site owners or your preferred designer should be able to accomplish the task faster than having to sit down and start from scratch.
1/22/08
PHILIPPINES TO HOST ANNUAL E-SERVICES EXPO
There will be a number of talks while the different booths of the various participants accomodate the influx of visitors. During the past E-Services expos, several millions (US $) worth of outsourcing contracts were sealed, making this event a sought after activity in the country.
The event will be at the SMX Convention Center, Roxas Boulevard Manila.
For more details, please visit the convention website.
1/21/08
Clinton's Position on Outsourcing Draws Political Uproar from Super Tuesday Democrats
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Yoigo awards EUR 4.7 million outsourcing deal to Telvent
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1/17/08
PHILIPPINE BPO SECTOR: Unbalanced Utilization of Resources
Employing 230,000 employees and producing $3.5 billion in 2006, the Philippines is a top contender in the race to become the world’s premiere outsourcing destination. Despite that, the industry leaders are calling for measures to assure that its talent pool can sustain the surge in demand. At this point, the call center industry (which probably hires 90 % of all BPO employees) is finding out that hiring new employees is not as easy as it used to, despite that perks and higher than usual starting salaries that they offer. This is reportedly due to the low talent pool of phone communicators who are skilled in English. Of course, the country’s huge number of new graduates every year provides a fresh batch of candidates, enabling the call centers to fill the demand. However, the message is very clear. The country needs to strengthen its English curriculum.
In my opinion, I partially agree with the industry leaders’ observation. A lot of applicants are not accepted, not because they don’t know how to communicate in English but because they don’t sound like Americans. Interviews with call center agents revealed that applicants are hired based on their largely for their ability to sound like Americans. This is understandable since the clients that the call center agents will be talking to are Americans and naturally, they will be suspicious of foreign based and/or foreign sounding operators.
However, I also believe that the country has a huge talent pool waiting to be fully utilized. The Philippines has large number of college graduates who can skillfully do BPO work other than being call center agents.
At this point, a handful of companies are successfully doing book keeping, accounting, CAD, engineering and architectural works, legal process outsourcing, medical transcription, data entry, IT, animation, online customer service, etc.. If only more companies will specialize in those fields, the country has more than enough number of people who can accomplish the task.
1/15/08
JOBS FOR EVERYONE
1/14/08
DIRECTORY SUBMISSION
I suggest that all bloggers do the same.
Ciao!
1/12/08
OUTSOURCING UPDATES
News Bites: No More Free Shopping Bags, Shangsha Becomes ...
BizChinaUpdate - Shanghai,China
Changsha, the capital of Hunan province, has become the 13th city in China to be granted official status as a base for service outsourcing. ...
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Marsh & Capita Announce Outsourcing Partnership
Insurance Daily - Nairn,UK
by Stewart Douglas Insurance broker Marsh has today announced that it has selected Capita to provide its outsourced back office support systems for the next ...
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Knowledge process outsourcing will grow in 2008, says NOA
ComputerworldUK - UK
By Computerworld UK reporter 2008 will be the year that knowledge process outsourcing – the outsourcing of high-value-add functions – takes massive strides ...
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1/8/08
CALL CENTER UPDATES
Work at cancer hot line inspired Austin artist
Austin American-Statesman - Austin,TX,USA
Brown started working at the call center shortly after moving to Austin in 1999. His mother had just died of brain cancer. His task: using an American ...
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Meeting First Call Resolution Challenges in the Contact Center
CRM Buyer - USA
In the contact center world, that's known as "first call resolution," and the companies that you call want it, too. If a call takes too long or leaves your ...
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Insulting British callers make operators sick
Telegraph.co.uk - United Kingdom
Research carried out by India's booming call centre industry has found the 1.6 million people who work in them, mostly in their twenties, are plagued by ...
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OUTSOURCING BOOM PREDICTED IN 2008
"More than half (53 per cent) of companies plan to increase outsourcing spending in 2008, up from 38 per cent in 2006 and 48 per cent in 2007, according to a survey of 250 IT professionals by US-based outsourcing and business process outsourcing (BPO) company Syntel."
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PAYDAY LOANS
It is reality for most people, that there are times when they ran out of money. And for a lot of them, these instances come quite often. While the best solution is to avoid getting into situations like this by preparing for it early and disciplining one’s use of resources, it can only be successful in making situations like this lessen.
Should one get into a situation when a sudden need for money arises just before the salary comes, a Payday Advance is the best solution. Quick loans from US$100 ~ 1,500 can be obtained within a few minutes and all the borrower has to do is repay the loan by the next payday.
While the facility is easy to avail of, this site recommends that people keep their loan amounts to a minimum in order for repayment to be easy. Some lenders may actually try to push money into your pockets but keep in mind that every loan has to be repaid.
1/7/08
INDIAN IT OUTSOURCING COMPANIES MOVING TO THE PHILIPPINES
Some of the firms identified are Wipro Technologies, HTMT, ICICI Firstsource, 24/7, Genpact, GE Money, Sutherland, Aditya Birla Minacs (Transworks) and Infosys. In addition, firms like HCL, EXL Services,WNS and Evalueserve have also plans to move to the country.
For more information, come over to this link.