Economists have been around longer than the social science called economics. With the world’s history being dotted with upheavals upon upheavals, it is but expected for solutions to the current scenario to have long been printed in the books. The problem however is that, textbooks with varying solutions are as multiple as the number of economists. The real dilemma therefore is in the choosing the argument best suited for this crisis. Let’s hope that we will be able to choose the correct one and implement it fast.
Updates, queries and commentary related to the world of outsourcing.
1/22/09
Natural Ways
One good thing about this economic crisis is that the overweight need not get good weight loss supplements to be able to slim down. All that they need to do is ride with the rest of the population and feel the economic squeeze. With so many people losing their jobs, let’s hope that those affected and the rest of us will commiserate and start eating less. Very few people die of hunger but a lot succumbs to eating related illnesses.
Strong Pillars
Good companies are only as good as its people in the same manner as good televisions are only as good as its tv stands. Put it on top of inferior ones and it all comes crashing down. With the recession about to hit us in full spin, a lot of companies are letting go of people. It is expected that the weakest links will be the first to be released but should things get worse, the layoffs might include the pillars of the industry. Let’s hope not.
Global Recession
This global economic crisis had already taken a lot from people and I surely wish that we can release the world from it as easily as pulling ball lock pins. In the Philippines, for instance, while hundreds of thousands are currently unemployed, the papers are reporting a projected 10,000 IT jobs that will probably be lost due to the current world recession. Let’s hope that all of these, which are, of course, temporary, will not last long. Let’s move on.
1/19/09
1,100 New Call Center Jobs in the Philippines
StarTek, a US-based business process outsourcing firm that has recently established office in the country, expects to generate 1,100 new call center jobs for Filipinos.
In a briefing after the inauguration of its new facility by President Arroyo this morning in Makati City, Larry Jones, StarTek chief executive officer, said the company expects to fill in the job vacancies by the end of the year.
Full Story
In a briefing after the inauguration of its new facility by President Arroyo this morning in Makati City, Larry Jones, StarTek chief executive officer, said the company expects to fill in the job vacancies by the end of the year.
Full Story
1/12/09
Hoping for Hope
While walking past windows with huge SALE signs, I can’t help but feel bad for the hundreds of thousands of young people in India who are unsure about their future. The several days of turmoil in the outsourcing destination Mumbai as well as the problems confronting WIPRO and its close competitor SATYAM are expected to create a black mark on the credibility of Indian outsourcing companies. Even those that are not covered by the present scandal as well as those situated outside of Mumbai are naturally bound to be suspected of practicing the same questionable means to create a good impression of themselves. Let’s hope that the market reforms itself fast enough in order for those employed in the industry to remain in their present employments.
Source: http://tinyurl.com/9vmsht & http://tinyurl.com/8rpmac
1/3/09
PRICE DIFFERENTIATION STRATEGIES IN OUTSOURCING
US based call centers have always used their employees' familiarity with the American twang as an edge over offshore based entities. The problem is, it costs the outsourcers more than double to use their services. In addition, most of the clients are said to be comfortable with the foreign based customer service agents.
Despite that, a manufacturer cannot take the risk of alienating its customers. All their requests and even "whims" should be accommodated, as much as possible.
In order to address such a predicament, one pc manufacturer - DELL is offering the services of US based call centers at a price- $13/month.
Here's the complete story
Despite that, a manufacturer cannot take the risk of alienating its customers. All their requests and even "whims" should be accommodated, as much as possible.
In order to address such a predicament, one pc manufacturer - DELL is offering the services of US based call centers at a price- $13/month.
Here's the complete story
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