CFO's Talk About Outsourcing

Outsourcing has indeed taken off. To outsource all non-core business processes, in order to focus on the most essential activities, has become the byline of a number of decision makers. In a survey, an overwhelming number of CFO's expressed their satisfaction for having outsourced.

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7th E-Services Expo: KPO

The Businessworld reports regarding the recently concluded E-Services Expo, wherein the Philippine government asked the local BPO industry to "Upgrade" in order to keep up and overtake the competition. The local industry was also urged to move into the KPO (Knowledge Process Outsourcing) business in order to bring in higher revenues and eliminate the need to compete in the cut throat BPO sector.

"According to BPO advisory and equity manager Tholons, Inc. the KPO market is poised to grow to $17 billion by 2010 from last year’s $3.7 billion. India is expected to capture around 70% of the total market, while Philippines — along with China, Russia and the Czech Republic — are described as the emerging players next to India. Tholons chairman and chief executive Avinash Vashistha said the Philippines can compete well in the areas of animation, content, health care, as well as financial and legal services. "India will definitely be the dominant player, but Philippines will be distant but clear second," Mr. Vashistha said.

Mr. Vashistha and Harry van Geijn, the BPO consultant of the government of the Netherlands, both agreed that Europe is a lucrative market for the Philippines to tap in the area of KPO.

One of the biggest drivers of demand for Philippine-sourced KPO services is that continent’s declining population.

"Population [growth] has already reached its peak and is estimated to decrease 10% year on year. But, we still remain a growing economy and offshoring is the only way to deal with this," Mr. Geijn said.

"The European Union is a very high potential market. This year, you will see more KPO activities because the labor force problem is not going to be better. The same is true with the US," Mr. Vashistha said."

Homebased BPO Job: Needs an autoCAD operator in the Philippines

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Everybody, take heed! The leader speaks!

This is very much worthy of commendation. Let's hope that all other players will immediately follow.

Despite a 31% growth in revenues (US$ 31B), Indian BPO companies are getting their acts together in order to maintain their leadership.

In the annual meeting of the country's industry group, experts emphasized the need to innovate and not simply rely on the low labor cost and large talent pool of their country. The inventory of qualified talents is diminishing, wages are increasing and other low cost BPO centers like Eastern Europe, China, the Philippines and Vietnam are also fighting for their share of contracts from their biggest client-- The United States.

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Philippines hosts the 7th e-services expo

Foreign companies thinking of outsourcing some of their business processes will be attending the e-Services Expo: 7th global conference on outsourcing and exhibition at the Shangri-La Plaza, along the Ortigas Business District, Philippines. Most of the conference exhibitors are companies specializing in Contact Centers, Transcription, Software Development, Animation, Back Office Operations, and various IT solutions.