OUTSOURCING UPDATES (3 APRIL 2008)

Spanco sets up BPO facility in Singapore

Spanco Telesystems and Solutions Ltd, announced the commencement of its BPO and back office service operations in Singapore. Clients such as Singapore Flyer ...

Accenture launches BPO operations in Cebu

By Erika Tapalla CEBU, Philippines--With the expansion of its operations in Cebu to include business process outsourcing (BPO) services, Accenture has cited ...

Philippines Long Distance Telephone: Wired to Currency and BPO
Seeking Alpha - New York,NY,USA
Many companies are quick to realize this and have rushed to establish various back-office business process outsourcing centers [BPO]. ...

COGNIZANT RECOGNIZED AS AMONG THE TOP BUSINESSES

Global beverage giant Pepsico and outsourcing major Cognizant, both headed by Indian-origin persons, figure on a list of '50 best corporate performers' by US financial magazine BusinessWeek.

However, both the companies – Indra Nooyi-run Pepsico and Francisco D'Souza-headed Cognizant Technology – have dropped from their previous year rankings.

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Business outsourcing at the heart of Morocco's interests

Business outsourcing at the heart of Morocco's interests

Business Intelligence Middle East (press release) - United Arab Emirates
Many Western companies have benefitted from cheaper labour costs by outsourcing work to foreign countries in a process known as "offshoring". ...

LATEST IN OUTSOURCING (20 March 2008)

Outsourcing--life after the contract
By Paul Bentham , Special to ZDNet Asia The UK public sector outsourcing has overrun by billions, according to a recent study by the European Strategy ...

Broadridge Brings on New Outsourcing Customers
Traders - New York,NY,USA
By John Hintze Broadridge Financial Solutions is gaining traction with its outsourcing solution, signing two new clients over the last several months, ...

Can’t Say It Enough: Don’t Let Cost Overtake Other Outsourcing ...
Thanks to aggressive contract negotiations, UK companies are getting price concessions of up to 23 percent from their outsourcing suppliers, according to a ...

Auriga Named to 2008 Global Outsourcing 100 List
2008-03-19 18:48:25 - AURIGA, a provider of elite software R&D services, has made The Global Outsourcing 100 list of the world's best outsourcing service ...

Palm mulls outsourcing handsets from local manufacturers
19 Mar, 2008, 2032 hrs IST, PTI MUMBAI: US-based smartphone maker Palm Inc on Wednesday said it may start outsourcing handsets from local manufacturers once ...

BT wins CLSA data centre outsourcing contract
BT has secured its first major data centre outsourcing contract in the Asia-Pacific from Hong Kong-based brokerage and investment group CLSA Asia-Pacific ...
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'Silent offshoring' new trend in outsourcing
The globalisation of IT outsourcing means that a growing number of businesses do not know where their outsourced services are being carried out, ...

How Will Outsourcing and Offshoring Impact Women in Technology?
How will outsourcing and offshoring affect their roles in the future? By Keith Hanks March 19, 2008 — CIO — Women's contributions to technology are often ...

CALL CENTER UPDATES (10 March 2008)

New condo project targets OFW, call center markets
Inquirer.net - Philippines
A REAL estate company will be constructing a mid-rise residential condominium in Cebu City, which targets the growing market segments. ...

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Call centre geared up for Sports Aid
This Is Lancashire - Blackburn,England,UK
By Staff Reporter A BURY call centre will be buzzing next month when its phone lines will open to accept donations for Sport Relief 08. ...
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DST Launches New, Improved Care 151 Call Centre
Bru Direct - Brunei Darussalam
By James Kon Bandar Seri Begawan - DST Group officially launched its new DST Care 151 Call Centre yesterday at its headquarters' new premises in Tungku Link ...
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The Case for Third-Party Monitoring of Customer Calls
CRM Buyer - USA
By Susan J. Campbell Third-party remote call monitoring is essential for training and coaching within the call center. Agents can gain significant advantage ...
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Central Alberta customer call centre to close its doors this summer
The Canadian Press - RED DEER, Alta.
A customer call centre that's been in business in Red Deer, Alta., for nearly five years is closing its doors. The move by Convergys affects 280 people in ...
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OUTSOURCING UPDATES (04 MARCH 2008)

IT Outsourcing Gaining Ground for Business Enhancement, According ...
By Susan J. Campbell Outsourcing is a strategy that organizations throughout the world use to improve processes, reduce overhead and gain a better outcome. ...
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NEWS | SAN DIEGO Outsourcing might be key to better products
... during the Game Developers Conference in San Francisco, about how outsourcing may help to persuade the videogame industry in to rethinking the way it ...
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More on Lost Outsourcing Opportunities
I wrote a quickie blog two weeks ago when Deloitte dropped a new report on outsourcing. While companies are largely realizing their expectations of saving ...
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GDC 2008: New Tools, More Convergence and Outsourcing
Fred Galpern reports back from GDC 2008 on the launch of Havok Cloth and Destruction, Star Wars: The Forced Unleashed, realtime rendering and more. ...
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Nearly Half Of US Tech Companies Outsource Offshore
Nearly eight in ten -- or 79% -- of the CFOs also said their companies have business operations outside the US "Outsourcing [offshore] is a lot more ...
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Productivity gains driving IT outsourcing
Silicon.com
By Nick Heath Businesses are increasingly outsourcing to improve performance - although cutting costs is still the number one reason for most. ...
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IT outsourcing market undergoing rapid transformation - IDC
The global outsourcing services market is undergoing rapid transformation, according to a new report from IDC for BT Italia subsidiary I.NET. ...
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Neoris Reports Strong 2007 Due to SAP Implementations, Nearshore ...
Brown-Wilson singled out Neoris in its Black Book of Outsourcing 2007 as the best-ranked nearshore outsourcing player from Latin America. ...
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GSK's UK plant to lose out to outsourcing
We are determined to keep as many of these jobs in Ulverston as we can, and are appalled by the company's plans to outsource elements of chemical ...
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Pharma industry to drive next IT outsourcing wave
By Kirsty Barnes 03-Mar-2008 - 2008 will be a year for both challenges and opportunities in outsourcing, according to Indian IT and business processing ...
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Indian government also outsource

Being true to form, India takes outsourcing to greater heights by having some of its government functions outsourced offshore.

The burgeoning demand for Indian visas in Australia made it necessary for the High Commission and consulates to outsource the receipt and delivery of ...

The rest of the story is in this link
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Is there anything you cannot outsource?

Here's a news article. My comments tomorrow.

We had been talking about the development of the international knowledge process outsourcing (KPO) market because he just published a new research report ...

Is there anything you cannot outsource?
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TPI Founder Inducted into International Association of Outsourcing

McGuire, who founded the sourcing advisory industry with the creation of TPI in 1989, received this honor during the 2008 Outsourcing World Summit in ...

The full story here

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OUTSOURCING UPDATES (18 Feb 2008)

Sapient to up India staff by 1000
Allaying fears a slowdown in the US economy will lead to a fall in outsourcing to India, US-based global services company Sapient plans to hire at least ...
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US Recession May Benefit Indian Outsourcers
Close on the heels of the appreciation of the Indian rupee against the dollar, Indian outsourcing companies are grappling with a new problem -- uncertainty ...
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Wipro inks outsourcing contract with Pantaloon
Thaindian.com
Mumbai Feb 15 (IANS) IT giant Wipro Ltd has signed an outsourcing contract with India’s leading retailer Pantaloon Retail Ltd, which wants to increase its ...

LENOVO DENIES OUTSOURCING THINKPAD TO TAIWAN

I don't know why the company had to make an official denial. I don't know why there are such rumors in the first place. Finally, I don't know why the press had to follow it up, make a big fuss and even syndicate it.

LENOVO DENIES OUTSOURCING THINKPAD TO TAIWAN

PHILIPPINE OUTSOURCING INDUSTRY TO EXPERIENCE 40% ANNUAL GROWTH

The outsourcing industry in the Philippines is projected to grow by 40% annually for the next three years.

Here are some current figures:

• Revenue for the engineering aspect of the local offshoring and outsourcing industry went up by 124 percent to $152 million last year.
• The software aspect posted a 56-percent growth to $423 million.
• The contact center a export revenue was at $3.6 billion (53-percent growth).
• Back office for non-voice BPO reported revenue worth $392 billion. Transcription non-voice posted a revenue of $197 million while animation had $105 million.
• In terms of employment, there was a 27-percent increase in manpower in 2006 or a total of 320,000 employed workers. In the next three years, the industry needs to hire 600,000 more workers to achieve the goal of 920,000.

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Novo to outsource R&D to India

It employs over 600 in the country and plans to triple its staff strength in 4 years. Novo Nordisk, the $18.5 billion global leader in diabetes care, is planning to expand its drug discovery and manufacturing presence in India.

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IT outsourcing to reach EUR450m in 2008

Irish research firm iReach expects spending on business process and IT outsourcing to surge 30 percent during 2008.

The firm expects spending to top EUR450 million by the end of the year, thanks primarily to the anticipated slow-down in the Irish economy and the need for businesses to closely manage costs.

Furthermore, iReach predicts managed services to grow by 25 percent to hit EUR150 million in 2008. Managed services has been growing by around 24 percent year on year, according to Oisin Byrne, managing director of iReach, who said the success of managed services "has given IT managers the confidence to consider outsourcing business oriented tasks, such as print services, postal services, document processing, help desks and call centres."..... MORE

OUTSOURCING AND FRAUD PREVENTION

How safe is your outsourcing? What do you need to ask your service provider? How much time can you save if someone has already asked them in a standardised form that covers the issues and is backed up by audits?

Six major US banks, working with the big four accounting firms and the Banking Industry Technology Secretariat, have done the work.

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HCL TECH POISED TO WIN $1 Bn OUTSOURCING DEAL

Information technology services provider HCL Technologies is close to clinching a $1 billion (about Rs 3,950 crore) outsourcing contract from a European telecommunications company.According to sources, the application development deal could be spread over a period of six years and touch $1 billion from its initial value of $500 million (about Rs 1,950 crore).

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Asia-Pacific outsourcing growth accelerates

Outsourcing growth in the Asia-Pacific region was double the global average in 2007, according to the latest TPI Index, compiled by consultancy firm TPI.

Although the number of contracts signed in 2007 grew by just 4%, their total value increased 30% year over year from US$9.9 billion to US$12.8 billion (NZ$12.73 billion to $16.4 billion) and annualised revenues showed a 13% increase, nearly double that of the global average.

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HP closes outsourcing deal with JG Summit Holdings

In a deal that will last for seven years, HP Philippines disclosed that it will provide JG Summit, one of the country's largest conglomerates with the following:

..the information technology infrastructure management and solutions across the conglomerate's business portfolio.

“This deal will upgrade the IT infrastructure of JGSHI and enable the organization to efficiently process business transactions; communicate better internally and externally; collaborate with customers and business partners; and generate information critical in making decisions,” HP Philippines said in a statement.

HP will also consolidate and construct a new data center to centralize and standardize information technology services for the conglomerate.

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EU outsourcing exec joins Philippine eServices

The chairman of the European Advisory Board and founding member of the International Association of Outsourcing Professionals (IAOP), will be one of the speakers of the upcoming eServices Expo in Manila, Philippines

The IAOP is a well-regarded global outsourcing group with more than 40,000 members including come of the biggest players like IBM, HP and India's Infosys Technologies.

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Clinton's Position on Outsourcing Draws Political Uproar from Super Tuesday Democrats

Before the signs of a looming recession last month, barely a quarter(23.0%) of combined Republican, Democrat and Independent voters revealed that offshore outsourcing would be a key decision factor in selecting their 2008 presidential candidate. This week, 90.9% indicate that a weakened US economy is a major concern and offshore outsourcing may be a chief contributor. With Super Tuesday showdowns in big states of high unemployment and foreclosures approaching, Clinton's relations with offshore firms are again coming under fire by Obama and Edwards camps.

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