A bit on Leadership

The job descriptions of all employees should be properly spelled out and constantly be reminded to everybody. Failure to do that should be a cause for termination of team leaders, supervisors and any position going to the top. At the Dane County, the head of its Public Safety Communications Center took the responsibility and resigned because of an operator’s gross negligence and insensitivity to people. A call got disconnected and the operator never returned call and investigate. Later on, it was found out that the caller was being attacked at approximately the same time that the call was made. The caller died and the attacker is unidentified as of this time.

What happened is very ironic. People in need are the very reason why the existence of these public hotlines and having employees that are very insensitive to calls is simply not understandable.

Story Source: http://www.chicagotribune.com/news/chi-ap-wi-studentdeath-911,0,4396706.story