Everybody, take heed! The leader speaks!

This is very much worthy of commendation. Let's hope that all other players will immediately follow.

Despite a 31% growth in revenues (US$ 31B), Indian BPO companies are getting their acts together in order to maintain their leadership.

In the annual meeting of the country's industry group, experts emphasized the need to innovate and not simply rely on the low labor cost and large talent pool of their country. The inventory of qualified talents is diminishing, wages are increasing and other low cost BPO centers like Eastern Europe, China, the Philippines and Vietnam are also fighting for their share of contracts from their biggest client-- The United States.

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