Phil BPO rams through despite natural calamities

Backed up, Redundant, Mirrored, Fail Safe, etc... These words are now proving that Asian BPO firms can deliver despite catastrophes.

Last month, it was the super typhoon "Milenyo". This December, the country was struck by a much stronger storm "Reming". Overall, close to a couple of hundreds of houses were destroyed and thousands of lives were lost . If you are familiar with the famed Cagsawa ruins near the world famous Mayon Volcano, let me inform you that only the roof of the bell tower is left after mudslides rampaged through the place.

The other night, internet access, which made the Asian BPO Industry possible, was suddenly cut off when a series of strong quakes hit Taiwan, a couple of days ago. While most BPO companies took the interruption in stride, hardest hit was the Call Center sub sector which relies on good real time connection, in order to make person to person communication possible. Despite that, industry insiders reported that most contact centers were able to quickly recover and are now back on operation. The Makati Business District which houses a big number of contact centers is back to its normal activities, unlike a couple of nights ago, when an unusually big number of call center agents were seen hanging around their offices, unable to work.

Despite some difficulty in sending and retrieving important files to and from their partners across the globe, other BPO firms, at this point, continue to operate at full capacity.