Hoping for Hope

While walking past windows with huge SALE signs, I can’t help but feel bad for the hundreds of thousands of young people in India who are unsure about their future. The several days of turmoil in the outsourcing destination Mumbai as well as the problems confronting WIPRO and its close competitor SATYAM are expected to create a black mark on the credibility of Indian outsourcing companies. Even those that are not covered by the present scandal as well as those situated outside of Mumbai are naturally bound to be suspected of practicing the same questionable means to create a good impression of themselves. Let’s hope that the market reforms itself fast enough in order for those employed in the industry to remain in their present employments.

Source: http://tinyurl.com/9vmsht & http://tinyurl.com/8rpmac

PRICE DIFFERENTIATION STRATEGIES IN OUTSOURCING

US based call centers have always used their employees' familiarity with the American twang as an edge over offshore based entities. The problem is, it costs the outsourcers more than double to use their services. In addition, most of the clients are said to be comfortable with the foreign based customer service agents.

Despite that, a manufacturer cannot take the risk of alienating its customers. All their requests and even "whims" should be accommodated, as much as possible.

In order to address such a predicament, one pc manufacturer - DELL is offering the services of US based call centers at a price- $13/month.

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